Customers Suck: A Public Service Announcement

Posted on August 9th, 2007 by Ed Lau in Random


del.icio.us Digg Reddit Netscape StumbleUpon Technorati
  • 6 Comments
  • Posted in: Random
  1. Malcolm Owen said on August 9th, 2007 at 2:56 pm

    I’ll one-up you on that.

    Do not work in a callcentre as customer service.

    People will
    (a) believe you’re in India (which, bearing in mind my almost perfect BBC English accent and the fact that I was born, raised and still live in the UK, still amazes me just on the numbers that think I’m somewhere in Bangalore…),
    (b) believe you to be useless at your job because you’re new (despite me doing the callcentre thing for 2 and a half freaking years!),
    (c) verbally abuse you (despite them handing over all of their credit card information, and you having the power to instantly block their phone…),
    (d) complain to a supervisor over the simplest thing because you “Can’t help” (despite the managers knowing very little about the systems themselves, due to them managing people instead of working on the phones. I myself have to help people out by pretending to be a supervisor at times)

    I would write more, but I kinda like being employed…

    Reply
  2. krillz said on August 9th, 2007 at 3:20 pm

    dude that’s why buying from online sites that just have one huge bad ass storage somewhere on the country side, not much tax thus things are a lot cheaper.

    Don’t know about canada but that sounds like a chill job, a order is printed out, you walk or drive down the huge storage pick the thing out wrap it around and leave it in the outgoing box/room.

    Nothing stressful and you sure don’t have to deal with the mindretarded people coming in and asking you why the computer is slow after downloading pr0n from some very strange site.

    Reply
  3. Dennis said on August 9th, 2007 at 7:52 pm

    its the old people who suck the most. They won’t stop talking.

    Reply
  4. Stephen said on August 9th, 2007 at 8:50 pm

    I’m going to write you great comment cards just to piss you off! :lol:

    Reply
  5. ms danielle said on August 12th, 2007 at 11:24 pm

    i guess any technical position where you have to deal with the public could be like this… the average person probably isn’t very technology savvy, to put it in a PC way

    Reply
  6. Help Wanted: Customer Service Skills! said on August 11th, 2007 at 1:32 pm

    [...] reading Ed’s post about crappy customers, I was compelled to write for the other side of the argument. Yes, there are [...]

What do you think? Join the discussion...

How do I change my avatar?

Go to gravatar.com and upload your preferred avatar.