Comments on: Customers Suck: A Public Service Announcement

By: ms danielle

ms danielle — Mon, 13 Aug 2007 06:24:48 +0000

i guess any technical position where you have to deal with the public could be like this… the average person probably isn’t very technology savvy, to put it in a PC way

By: Help Wanted: Customer Service Skills!

Help Wanted: Customer Service Skills! — Sat, 11 Aug 2007 20:32:42 +0000

[...] reading Ed’s post about crappy customers, I was compelled to write for the other side of the argument. Yes, there are [...]

By: Stephen

Stephen — Fri, 10 Aug 2007 03:50:01 +0000

I’m going to write you great comment cards just to piss you off!

By: Dennis

Dennis — Fri, 10 Aug 2007 02:52:47 +0000

its the old people who suck the most. They won’t stop talking.

By: krillz

krillz — Thu, 09 Aug 2007 22:20:19 +0000

dude that’s why buying from online sites that just have one huge bad ass storage somewhere on the country side, not much tax thus things are a lot cheaper.

Don’t know about canada but that sounds like a chill job, a order is printed out, you walk or drive down the huge storage pick the thing out wrap it around and leave it in the outgoing box/room.

Nothing stressful and you sure don’t have to deal with the mindretarded people coming in and asking you why the computer is slow after downloading pr0n from some very strange site.

By: Malcolm Owen

Malcolm Owen — Thu, 09 Aug 2007 21:56:24 +0000

I’ll one-up you on that.

Do not work in a callcentre as customer service.

People will
(a) believe you’re in India (which, bearing in mind my almost perfect BBC English accent and the fact that I was born, raised and still live in the UK, still amazes me just on the numbers that think I’m somewhere in Bangalore…),
(b) believe you to be useless at your job because you’re new (despite me doing the callcentre thing for 2 and a half freaking years!),
(c) verbally abuse you (despite them handing over all of their credit card information, and you having the power to instantly block their phone…),
(d) complain to a supervisor over the simplest thing because you “Can’t help” (despite the managers knowing very little about the systems themselves, due to them managing people instead of working on the phones. I myself have to help people out by pretending to be a supervisor at times)

I would write more, but I kinda like being employed…