I’m Back On The Internets

by Ed Lau on March 13, 2008

So this ridiculous saga is almost over and I’m back on the internet in my own home. After yelling at Telus for a couple hours, I finally convinced a couple CSRs who didn’t want to lose a long standing customer to reimburse me for a modem I picked up from a store rather than waiting “3-5 days” for them to send me one. In their language “3-5 days” means they’ll forget to send it to me and then tell me they’ve sent it days later. I was much more pissed earlier this morning when a different CSR told me that there was nothing he could do about it and that they would not pay for the modem.

He even told me that in the meantime, I should use dial-up! I couldn’t believe it. Who the hell uses dial-up anymore? I yelled at him some more, telling him I don’t even have a freakin’ dial-up modem, until I got him to transfer me to someone that knows what they’re doing.

The good news is that Telus Extreme is almost as fast as the advertised “up to 6.0Mbps”. When tested at Speedtest, I got roughly 5.3-5.5Mbps, depending on which server I used to test it. Not terrible and much faster than the 1.5Mbps I was getting before. I would’ve liked something faster but hey, it’s never as fast as advertised.

Speedtest, Telus Extreme

I am getting some decent torrent speeds, though…and as far as I know, they can’t track how much bandwidth I use.

Speedtest, Telus Extreme

Either way, if Telus hadn’t offered me such a good deal, I would’ve ditched them long ago since the majority of the people working there are obviously incompetent. We’ll see how this works out since I have a free month to try this out before signing for any period of time so if they suck, I’ll jump ship to Shaw.

in Tech and the Net

{ 8 comments… read them below or add one }

Jon Lee March 13, 2008 at 4:16 pm

Lol welcome back. Here in Ontario we have Bell and Rogers (equiv. to Telus and Shaw I’m guessing). They’ve slowly phased out all plans that offer unlimited bandwidth. The result… ridiculous overages and the worst part is they have a monopoly on high speed access.

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Stephen March 13, 2008 at 5:10 pm

I guess I shouldn’t tell you that my SHAW Extreme-I is actually FASTER than advertised. It’s only supposed to 10 mbps. I get almost 12 mbps almost all the time now.

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Ed Lau March 13, 2008 at 6:39 pm

That’s because you live in the freakin’ boonies. People in your neighborhood probably haven’t even heard internet yet.

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Stephen March 13, 2008 at 9:49 pm

The two units beside me have eBusinesses, so that’s not it. Your Telus just sucks :lol:

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Greg March 13, 2008 at 8:19 pm

Once again another valuable lesson kids, this is why telus sucks and shaw kicks ass!

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Beth March 14, 2008 at 7:29 am

I cannot believe that someone in the year 2008 suggested that you use dial up. Laughable.

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Free-hdtvs March 17, 2008 at 5:28 am

I don’t know anything about Telus (living in the UK) but I know from where I live that sometimes having ISP’s that aren’t always that popular or people have rarely heard of them can sometimes be a good thing. In the UK I’m with F2S and they are brilliant, I get great speeds so I’m happy with them, I’d rather stick with them than move to BT or something which don’t get as great speeds, probably because they have too many users.

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ms danielle March 19, 2008 at 12:59 am

dial up? that was a low blow….

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