Telus Is F’n Useless

by Ed Lau on March 12, 2008

aberdeen center, richmond

Once again, I find myself at Aberdeen Center. This time with a full battery so I can actually make a post. I’ve also discovered that the built-in webcam on my laptop is freakin’ awful.

So why am I here again? Well, as I write this, my house lacks internet. Why? Well, apparently it takes an ENTIRE DAY to open up the valves to upgrade my internet service from a paltry 1.5Mbps to the 6.0Mbps service. On top of that, the modem that I asked for, since my old one probably won’t do ADSL2+, hasn’t arrived yet despite being, as Indian gentleman at the call center says, shipped early last week.

Is it just me or is everyone that works at call centers entirely useless? I mean, I understand that they have little power to do anything, really but how hard is it to read prompts off the screen and leave a message for someone that actually can make things work? I was told that there was nothing they could do and that they do not have a tracking number I can follow…which I suspect means someone forgot to ship my modem out and they’re trying to cover their asses.

Anyways, this better be some seriously quick ADSL or I’m going to download the entire internet and then cancel my service…just to screw around with their limits.

in Random,Tech and the Net

{ 9 comments… read them below or add one }

Stephen March 12, 2008 at 10:24 pm

How can you live on 1.5 Mbps? My SHAW Extreme-I gives me a consistent 10 Mbps. I was on the NITRO at 25 Mbps, but I’m finding that I’m having a hard time feeling the different between the two in the real world, likely because you don’t actually get to connect to anything at 25 Mbps, let alone 10 Mbps.

I’m sure you’ll be really happy at 6 Mbps…whenever you get it…

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Mike Huang March 12, 2008 at 11:26 pm

Talk about a HUGE upgrade on your Internet huh Ed. Why do you need such fast speeds? >_<

-Mike

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Ed Lau March 13, 2008 at 11:12 am

Porn isn’t going to download itself.

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BigMan March 13, 2008 at 9:44 am

I have to say thank god for Sweden this time. I sit on 10/10 right now and with a call they can upgrade it to 100/100. Atleast there is one thing I love with this country :)

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Leo March 13, 2008 at 11:06 am

How much more is the faster service, I’m also on the 1.5Mbps service and want to upgrade.
BTW, please do not start a post with a close-up of your face ever again. Thanks!

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Ed Lau March 13, 2008 at 11:13 am

It’s $40.95 a month…or roughly what you’re paying for 1.5Mbps if you’ve been a customer as long as me.

Be sure to get someone at that call center that knows what they’re doing or you’ll be scrambling to find a goddamn modem like me.

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Leo March 13, 2008 at 1:08 pm

I’ll probably just head into the Telus store at Metrotown and get the upgrade in person.

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Malcolm Owen March 13, 2008 at 2:45 pm

…And lo, I feel the need to comment…

I work in a callcenter doing customer care on the pre-pay side for a large mobile phone company in the UK. Been doing that for about 2 years now (did directory enquiries for 18 months before that, same company), and I have a damn good understanding how the phones work. Sure, I get angry customers, but most demand free credit for absolutely no real reason at all and get angry when I don’t comply. I consider myself to be a non-useless CSR, as I help out most people whom call and get through to me. I’ve managed to stay employed at that company for over 3 years when most people that sign up don’t manage 3 months, sometimes not even 3 weeks. I fully admit working with quite a few people that really should not be there (and helping most of them too), but I feel I am not one of these useless people…

So on the question whether it’s you or if everyone in call centers are useless, I’d have to side with “it’s you”, if only because it’s an all or nothing question with no room for manoeuvre.

(Side note – the people calling in have problems, usually, and sometimes don’t even know what phone they are holding, let alone be able to narrow down the problem further than “My phone don’t work! I’m gonna sue!”. No matter how many people you talk to in a call center that seem to be unable to help, we almost always talk to more people that probably can’t spell the word “clue” if their lives depended on it. And people wonder why I hate the general public nowadays…)

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Beth March 14, 2008 at 7:34 am

Working in customer service is not easy and you always have a bad reputation. There’s great CSRs and there are terrible CSRs, just as there are pleasant customers and unpleasant customers.

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